Lesson #3: The Human Connection
Overview:
In this lesson, I’ll share with you the #1 reason why technical people struggle with empathy. I will show you the little-known second category of empathy, and finally, I will give you the best tips I have about developing cognitive empathy in your technical employees.
Downloads:
Lesson 3 Key Takeaways.pdf 187.59 KB
Lesson 3 Transcript.pdf 1.48 MB